"I have been using Don Self's methods from his webinars and books. We have stopped every single overpayment request! Yes, every single one! My staff estimates in 2017 about 270 times and in 2018 about 60+. A dramatic drop from one year to another. The payers know we are going to call them on their BS. We literally get clients contacting us just to write overpayment letters. Because they have heard from other clients. I just got a call asking "are you the dude (we are in California) that stops the insurance company's overpayment retractions?" David Martinez, Owner, CEO, CMRS, CMBS, CCPB, CCBS, CPC-P, CPC-I, CCA, CBCS, CCPC, CMB, CHP Accurate Medical Billing & Audit Rancho Cucamonga, CA dmartinez@accuratemedbilling.com www.AccurateMedBilling.com
"We had an out of network surgery with innovative services on a small child done by a pediatric surgeon. Many unlisted codes, all told 132,000$ surgery. Originally they paid $648.00, Medicare rate. After ERISA appeal, they paid 64,000$, the 50% of billed charges as the plan spec outlined. It works. I had to share. "
Zia Rivera-Clarkson MBA MDiv CPC BCS EHR MAA CBCS
Adjunct Professor, American Business and Technology University
Director of Coding, Auditing and Compliance, The Patriot Group
"I have used Don’s books, Coding Advisor, slide rule and I am love them all. They are done so expertly yet are so easy to use. Don is a great resource to anyone in the coding field. "
Lois A Simmons, RHIT, CCS-P
Coder/Abstractor, OSF Medical Group Surgery Peoria, IL
"I attended your seminar on ERISA and put it to use. Anthem, Aetna and UHC had illegal takebacks from us, so I sent their CEOs a letter you suggested. ALL my money has been returned and I got calls directly from the Attorney's at both Anthem and Aetna (thought for sure they were going to tell me I didn't know what I was talking about in my letters that stated the case laws etc, but they didn't). I think I rattled some cages and the hammer was put down on some people :-) Thanks again to you for all your advice on ERISA and much more!"
Lori Braidic
Billing Manager
Women’s Care Center of Columbus
"Don, your advice was right on the money! I received a request for a refund due to policy termination and responded on 06/30/15 with your letter from your book addressed to the CEO. I was delighted to receive a call on 07/07/15 indicating the request had been made in error and to disregard it. How refreshing to have something work the first time and immediately. Please feel free to share this to encourage them to get on the ERISA band wagon. " Mary Bergstrom St. Cloud Ear, Nose & Throat Clinic St Cloud MN
"Can't stress enough to you all how effective it is when you send your complaints directly to the CEO/Attorney's of the Insurance Companies. I had sent an appeal to Anthem 3 times without a response and then tried to contact our Provider Rep and couldn't get a response from her either. I typed up a letter to the CEO explaining how this lack of response was "In my opinion' a violation of the ERISA and said if I received no response within 5 days we would look into a potential law suit with punitive damages. Low and behold I got a call from our Rep THE NEXT DAY!" Lori Braidic Billing Manager Womens Care Center of Columbus, Inc. Columbus, OH
"How appropriate to end the day with notification from a major insurance company that an appeal previously denied for timely (due to the 90 day payer contract) was successful! Prior attempts the "conventional" ways had failed and without the ERISA knowledge the claim would have been written off. "---Suzanne Byrum CPC, Everett, WA “ ollielooya@yahoo.com
"Just an update on the UHC claim that was recouped after 19 days. I sent Don's letter to the CEO of UHC. I added a few other points of interest like my call log to them trying to clarify the situation and their agreement to put the recoup on hold. I was able to track down the CEO email address and sent it yesterday. I received a call today from his office stating they had researched what I stated and they are attempting to correct the issue and will repay the recoupment once the data has been updated. He assured me that I would receive the money back and he would be following up with me until it is resolved. I was able to get his direct phone contact information as well. If you haven't started to stand up to them you need to. If enough of us start fighting back maybe they'll get the hint that we aren't going to roll over."
Regina DeLorenzo
Practice Administrator, LifeMine Health, Willowbrook, IL
"I have had so MANY problems with my own insurance policy which is ERISA.. and double whammy.. UNION plan.. Friday, I picked up my mail and they paid all claims I had in appeal using ERISA.. THANK YOU DON!!!!! In all my years of working in this business I never realized how much ERISA really mattered until you taught me.. Linda Walker” Practice Managers Resource & Networking Community http://www.billerswebsite.com
I normally don't buy "work" books unless the company pays for them, but after using Don's website and his medical list serve for years now, I felt they would be well worth my money and, boy, they have been. The ERISA books have helped me get claims paid and recoupments reversed. The sample letters have made my job much easier, too! You need all the help you can get in medical billing and I highly recommend all 3 of his books, his newsletter, his free list serve and his coding software.
Cindy Block, Billing Manager
Tri-Care Family Medicine cindy@tricarefamily.com
Anytime an insurance company has requested a recoupment or takeback in the past, we would just hand it over...until now. I did my first ERISA appeal to BCBS and within 8 weeks, received a letter that the decision had been overturned!!! We "won"! BAM. Its been a huge plus for our practice. Heather Ray Billing Manager TIMC - Paris, Texas
"This is not a subject they teach in school and every medical office needs to have knowledge of this subject." Virginia Hart Craig Austin Family Allergy, Austin, TX
"He provided me with a new path for appeals. Even after 34 years in billing and coding it is always exciting to get those "AH HA" moments that will help increase your revenue. Lynn Meadows Advanced Surgical, Mesa AZ
"If you do not have ERISA tools in your denials toolbox, you are walking around with an empty toolbox and are unable to optimize the compliant income your providers worked for and should be paid for." Barbara J. Cobuzzi, MBA, CPC, COC, CPC-P, CPC-I, CENTC, CPCO, CMCS
www.CRNHealthcare.com
"Highly recommend! I learned there is help to fight back, great examples to help you take the correct steps, and the right verbiage to make your case!" Melanie Rowls, ENT Specialists of Arizona, Tempe AZ
"If you bill insurance, you need to know about ERISA. Don't just give your money away!" Linda Vargas University Physician Associates, Kansas City
"I started a new job with a large DME company and they had tons of recoup letters and getting more daily. I sent Don Self’s letters on the ERISA claims and 6 weeks in guess what?! No recoups and zero letters received yesterday in Monday’s mail. I don’t think this is coincidence and hopefully they will leave us alone! Thank you Don!!!!" Krystal Spencer, Nashville, TN
"We have the same testimony in that we win all the time using Don Self's methods. I might have changed the language a little and told them to kiss it!! I’ve had several calls from assistants to CEOs attempting to calm me down. I wasn’t very understanding. They got the message loud and clear. " Stacy Carruth, National Birthing Centers, San Antonio, TX
"I use Don's ERISA letters too and have had good luck! Karey Lawson, KC Medical Management, Fillmore, CA
I have been following you since 2009. I have purchased a couple of your books as well as Jin Zhou books. I have been billing and consulting for 30 years . I can honestly say that learning ERISA from you has defiantly been a positive adjustment and has contributed to increased revenue for my docs. I refer every single one of my clients’ staff to your site as a valuable resource. Thank you for all that you do. Respectfully, LisaMarie Partridge, CMC, CMIS LISA@HNPCS.NET
